Contact Casino007 Support

Get in touch

Our helpdesk is available through live chat and email. Write to [email protected] from the email account you registered with us when asking about your account or our terms.

Account access

Contact us immediately if someone has discovered your password, entered your account without permission or compromised your registered email. Once we learn about the incident, we suspend the account. Additional identification may be needed to establish that you are its owner.

To close your account, email Customer Support using your registered address. You can also ask our team to stop promotional emails.

Complaints

If the help you receive is unsatisfactory, you can raise a complaint with our specialist complaints team or with our licensor.

For a dispute about bet settlement, send customer service the details within three days after the wager decision. Claims arriving outside that window are not accepted. You remain responsible for transactions on your account.

We aim to answer settlement enquiries in a few days and intend to reply within 28 days after receiving them. Customer service will first try to agree a solution with you. If agreement cannot be reached, management handles the matter. Arbitration remains available to you when those attempts do not resolve the dispute.

Formal correspondence

Formal notices must use English and be submitted through the support form with your registered email address. Unless a particular term specifies another route, we may deliver notices through the service or by email.