Casino007 Terms and Conditions
Our operator
ChapChap Technologies Ltd operates our casino. The company is registered in the Union of Comoros with registration number 15788 and holds Anjouan licence ALSI-202409025-FI12.
Our operator has no UK-issued licences for gambling operations, personal management or premises. We avoid business relationships with UK customers and do not target or promote our service to UK residents.
Eligibility
You must be at least 18, satisfy any higher local gambling-age requirement and have the legal capacity to enter an agreement. You are responsible for ensuring that gambling is permitted where you live. Playing for an underage person is prohibited.
Access or residence in Austria, France and its territories, Germany, Spain, the Union of Comoros, the United States and its territories, Ukraine or Belarus prevents use of our service. The restriction also covers FATF-blacklisted countries and jurisdictions prohibited by the Anjouan Offshore Financial Authority. Other local prohibitions on online gambling continue to apply.
Registration and security
Complete registration yourself and accept our terms before using the service. Registration is subject to our approval. Each person may hold one account, including any account opened through relatives or representatives. Additional registrations can be closed immediately. Buying, selling or transferring an account is forbidden.
Give us accurate contact details and keep your email address active, unique and secure. Update us when it changes. If we cannot reach that address, the account is suspended until you supply a working one.
Keep your password to yourself and tell us immediately if your account or email is compromised. We may ask for further identification and suspend access once we know of the incident. Until then, responsibility for account activity remains with you.
Depositing
Use only a payment method you are authorised to use, registered in your own name. Deposits must be legitimate and must not be reversed. Transfers of money between player accounts are prohibited, and we do not provide credit.
Deposits may incur charges or currency conversion costs. We usually cover the deposit transaction fee, while charges from your own bank remain yours to pay. Funds held in a player account earn no interest and have no banking or deposit insurance.
Withdrawing
Deposited money generally needs to be wagered three times before a withdrawal request, including when no bonus was taken. For Belarus, Ukraine, Russia, Uzbekistan, Azerbaijan, India and Pakistan, real-money wagering is 20 times. This requirement does not lift country restrictions, including the restrictions on Belarus and Ukraine.
The minimum withdrawal is €100 for each transaction. Maximum amounts depend on the payment route and applicable limits. A processing charge may apply. Withdrawals must reach an account matching the name and address registered with us.
Unverified identity, age, location or phone details can prevent a payout. We may require identification, address evidence and further documents, with account functions restricted until the requested information arrives. Withdrawal timing is not guaranteed.
Bonus use
A bonus comes with its own wagering, game and stake conditions. Under our deposit-bonus rules, another bonus cannot be obtained while one remains active. Cancellation through the bonus menu is available only before any bet has been placed using that bonus.
Cheating, collusion and manipulation are prohibited. Irregular play can result in a refused withdrawal and removal of bonuses or winnings.
Account restrictions
We may restrict or close accounts for a breach of our terms, a reasonable suspicion of a breach, protection of service fairness or other reasonable grounds. Advance notice is not always possible. Where a breach causes closure or suspension, we may void bets and withhold funds, including deposited money.
Questions and disputes
Send account or terms enquiries to [email protected] using your registered email. A settlement complaint must reach customer service within three days of the wager decision. Later claims are not accepted.
Our aim is to answer such enquiries within a few days, with an intention to respond within 28 days after receipt. If customer service cannot agree a resolution, management takes over. You may seek arbitration if those efforts fail to settle the matter.